Mytown Shops Hammersmith and Fulham Terms & Conditions

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Partner Terms & Conditions

Background: (MTS) is a website operated by Mytown Technologies Limited (“we” or “us” or “Mytown-Shops” or MTS), incorporated and registered in England, whose registered office is at The London Office 85 Great Portland Street, First Floor, London, England, W1W 7LT. The company registration number is 10474211. Mytown-Shops is an e-commerce, click & collect and delivery business. The products are provided by independent retailers (our “Partners” or “Partner Stores”) and delivered by us.

MTS will be responsible for selling partner products via the web and mobile applications. The service we provide allows your business to have an online presence on our website, which will beneficially create a new sales channel and provide online marketing for your company. Since we are marketing MTS, we can broaden your target audience by raising awareness of your company on our website with your consent. In addition, to make sure that you are notified of new orders, we will provide you with an account for the system we use, that can notify you for each order that occurs.

Where possible we provide eco-friendly last mile delivery services. Same day delivery will be based on receiving orders latest by 10.30am on the day of delivery.

Store Set-Up:

Partner Set-Up: Partners will be provided account access to the MTS platform, whereby they can upload store details, products, pricing, and images.

MTS Managed Service: MTS will use reasonable endeavours to help create new stores on the platform. Partners are responsible for providing a stock list to MTS, along with any associated prices, descriptions and photos.

Store Dashboard:

Partners will have access to the Mytown Shops Partner Dashboard.

The Dashboard will provide detailed information on orders placed, goods picked up, deliveries completed, and revenue generated.

Availability of products:

Due to the nature of the products supplied by the Partner, the Partner does not give any warranties or guarantees as to the availability of any products at any time and excludes any liability howsoever arising for the inability to provide products to MTS or its customers.

The partner will use reasonable endeavours to make sure that all product availability is kept

up to date via the shop’s dashboard.

Delivery Service:

MTS operate a local delivery service, using eco-friendly cargo bikes where possible.

Once the partner has been notified of a new order and the delivery date/time, MTS riders collect from the partner store. Store owners would be expected to prepare the goods for collection, unless MTS has agreed to also pack the goods.

The next step is our rider will arrive at your store and deliver the products to the customer.

Goods received by Mytown Shops:

On the basis that products received by from partners are in sound condition: If a product is either lost or damaged or becomes defective in transit, then MTS will use reasonable endeavours to either refund the customer or replace the goods.

If the goods are received by MTS representatives in a defective state, the partner shop would be asked to replace the item in question, or MTS would look to pass any related replacement costs to the partner store.

Revenue share:

Mytown Technologies Ltd will charge 0% commission until 31st October 2022 (excludes Stripe Payment Fee).

After the initial free period has expired, MTS would thereafter retain 7.5% of all net sales revenue and remit the balance to the partner.

Net sales revenue:

The total amount of revenue generated less the payment processing fee for Stripe Payments.

Stripe Payment Fee:

MTS will charge up to 1.5% on all transactions for the payment processing fees due to Stripe.

Payment of revenue:

We use the Stripe online payment system and will send you a link to set you up as a new account with Stripe Connect.

Payments will be remitted direct to your Stripe account upon clearance. Stripe normally take 3 days per transaction to credit your account. Partners can transfer any Stripe balances direct to their bank accounts.

Delivery charge:

Mytown Technologies Ltd will charge a delivery fee to customers, which will be used to pay the self-employed delivery riders.

This fee is separate from the revenue share amount, and as such would not be remitted to the partner.

Agreement Term:

Rolling contract with no fixed term.

Agreement Termination:

Subject to termination by either party by the giving in writing of a 1-month cancellation notice at any time during the term of this agreement.

The cancellation notice from the Partner should be emailed to or sent via registered post to Mytown Technologies Ltd, The London Office, 85 Great Portland Street, London W1W 7LT.

The Cancellation Notice from MTS should be emailed to the partner email provided or posted to the registered business address provided.

Customer Terms & Conditions

These Terms and Conditions and our Privacy Policy govern your use of the Mytown Shops website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the Mytown Shops website.

Use of the Mytown Shops website

The Mytown Shops website is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the Mytown Shops website you agree to be bound by these Terms and Conditions and our Privacy Policy.

Please note that when you decide to purchase goods the resulting legal contract is between you and the specific shop(s).

These terms and conditions do not affect your statutory rights.


We reserve the right to revise these Terms and Conditions from time to time. Please check periodically for changes. These Terms and Conditions were most recently updated on 1 November 2021.


To register with Mytown Shops you must be eighteen years of age or over or, if you are a business, you must be operated by a person over eighteen years of age.

It is your responsibility to ensure that the details provided by you on registration and at any time thereafter are complete and accurate.

Your account with Mytown Shops is not a credit account and payment will be required upon confirmation of your order.

Password security

It is your responsibility to keep your password confidential. You will be responsible for all activities and orders that occur or are submitted under your password. If you have any concerns that someone else knows your password, please contact us immediately.

The auto-login facility is provided for your convenience. We recommend that you logout manually whenever you leave the site.

We may require you to change your password or suspend or cancel your account if we have reason to believe that there is likely to be or has been a breach of security or misuse of the Mytown Shops website.


Each order you place for a product via the Mytown Shops website shall be deemed to be an offer by you to purchase the goods specified within it and carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the published deadline for making changes to your order. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before the published deadline.

At all times, acceptance of an order takes place on dispatch of the order, at which point the purchase contract(s) will be made between you and the relevant shop(s) and you will be charged for your order. You will receive confirmation by email that your order has been dispatched.


All products are subject to availability and market conditions.

For each item you order, you may select a substitute if it is not available, request that the shop from which you are purchasing select a substitute for you (this will be the default option unless you specify otherwise) or opt to receive no substitute.

Product price

The price of the goods will be the price at the time your order is dispatched.

Where items are sold by weight, the price of these items will be the price on the date they are weighed. Any average weight guides on the website are for guidance only; the weight you receive may vary significantly from this guide and the price you will be charged will be for the weight of the product delivered.

The prices stated on the website are inclusive of any VAT payable.


We will make delivery to your address as stated when you set up an account or update that address. If you change address, you must notify us so that we deliver to the correct address. Any changes to address details must be made before the order deadlines published on our website. You can do this on the My Account page of the website.

You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. If you instruct us to leave a delivery unattended at your address or fail to be present to receive the delivery, we disclaim all liability which may arise by virtue of the delivery being left unattended for a period. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.

We reserve the right not to deliver to all locations and to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.

If we are unable to deliver to you, or must deliver late, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this causes. You will of course not be charged for any goods that are not delivered to you.

You will not be charged for incorrect products or products which we have not delivered in accordance with these Terms and Conditions. Otherwise, our liability is limited to the price of the incorrect products, or the products not so delivered.

Defective products

You must inspect the products as soon as possible after delivery and notify us promptly if you find any defects. You will be refunded for any defective products or receive a replacement product. Otherwise, our liability is limited as provided in these Terms and Conditions.

You may request a refund once the delivery hour has passed and for 24 hours thereafter. We will investigate the issue and confirm to you whether your request has been successful.

Delivery charges

Your order may include a charge for delivery. This will be shown to you as a separate charge before you confirm your order.


We accept payment by Mastercard, Visa, Maestro, Delta and Switch. We do not accept payments by cash or cheque.

To validate payment method, a pre-authorisation amount of £1.00 is debited from your account automatically when you check out. Upon validation, we will then redeem the full amount for your order. If you cancel your order, the pre-authorisation amount will be refunded to your account within approximately 2 working days. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

You agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

Your credit card and payment details will be held by Stripe, our trusted and secure payment provider, who will store all data in an encrypted format. We will not keep a record of your card details on this site.

Changes to and cancellation of orders

Except where specific products require additional notice, you may amend or cancel your order before the deadline notified to you by email when you place your order. Where products require additional notice, you may amend or cancel your order at any time prior to the deadline specified for ordering those products. We reserve the right to charge you in full for products where amendments or cancellations are made with less than the minimum notice required.

In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the seventh working day after the date of delivery of the goods by notifying us by telephone or e-mail.

In the case of perishable items, you do not have the right to cancel the contract. Should you wish to cancel your order after the cut-off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.

We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited from your payment card).

Special offers

Any specific terms and conditions applicable to special offers are provided with those offers.

No warranty

No warranties or guarantees are given by MTS except as set out in these Terms and Conditions.

The Mytown Shops website is provided by Mytown Technologies Ltd without any warranties or guarantees of any kind. You acknowledge that you bear the risks associated with the use of the internet.

While we take reasonable steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy of information or material appearing on it. We have no obligation to verify the content of material supplied by third parties and do not endorse, support, represent or guarantee the accuracy, truthfulness or reliability of any material supplied by third parties. If Mytown Shops is informed of any inaccuracies in the material on the website, we will attempt to correct the inaccuracies as soon as we reasonably can.

We disclaim all liabilities in connection with the following:

Technical problems including errors or interruptions of the Mytown Shops website.

Incompatibility of the Mytown Shops website with any of your equipment, software or telecommunications links.

Unsuitability, unreliability or inaccuracy of the MTS website but we will take reasonable care to ensure information there is accurate.

Errors, viruses, worms or “Trojan horses”.

Inadequacy of the Mytown Shops website to meet your requirements. You agree that we will not be liable to you or any third party for:

Any direct, indirect, consequential or incidental damages.

Loss of revenue, loss of profits, loss of anticipated savings, loss of business or wasted expenditure (whether direct, consequential, incidental or indirect).

Any other loss or damages, whatsoever that arise out of or are related to the Mytown Shops website.


Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

We shall collect, process, store, and transfer your personal data in compliance with the relevant EU and UK data protection legislation and regulation. We shall have no liability to you for loss or damage to data except strictly as required by that legislation and regulation.

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

Other businesses

Mytown Shops has a close working relationship with the shops whose products it makes available for sale on its website. However, the companies do not have any liability for each other’s obligations nor are they jointly or severally liable for any legal purposes.

Copyright and intellectual property

The Mytown Shops website and all materials, copy, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files are protected by copyright, trademarks and other intellectual property rights owned by us or licensed to us.

You may view the content of this website, but the content must not be used, reproduced, copied, modified or distributed for any other purpose including or in connection with another website or for commercial purposes without written permission from MTS.

Any links to this website must be notified to and approved by us before they are created.


You may not use the Mytown Shops website for any of the following purposes:

Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material

Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice.

Gaining unauthorized access to other computer systems

Interfering with any other person’s use or enjoyment of the MTS website Breaching any laws concerning the use of public telecommunications networks

Interfering or disrupting networks or websites connected to the Mytown Shops website

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Mytown Shops reserves the right to refuse to post material on the Mytown Shops website or to remove material already posted on the Mytown Shops website.

You agree to indemnify us against all losses, liabilities and expenses reasonably suffered or incurred by us because of your use of the Mytown Shops website otherwise than in accordance with the above provision.


We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent, or transfer this information to third parties for their marketing purposes unless you agree otherwise.

We work with third party services to create and measure targeted ads for Mytown Shops. These third parties may use cookies, web beacons and similar technologies to collect or receive information from and elsewhere on the internet. Using these services allows us to produce tailored adverts and measure their success. If you would like to opt out of the collection and use of information for these purposes, you can do so at


We aim to always provide the best possible service to you. If you have any comments or complaints, please contact us by telephone on 0207 197 1286 or by email at

Our details

Mytown Shops is a trading name of Mytown Technologies Ltd, registered with company number 10474211 and registered for VAT purposes with number 267550385. The registered company address is The London Office, 85 Great Portland Street, London, W1W 7LT.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies later or in any other situation where you breach these conditions.


If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.


These terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute that may arise between them.

About Us

Our Mission

We aim to become the premium ecommerce and delivery platform for independent shops.

The Platform

Mytown-Shops (the platform) is a disruptive delivery platform that connects retail stores with knowledgeable local delivery riders and speeds up the way groceries, household products and other items are transported locally.

The platform allows residents to order all their favourite items online from local butchers, bakers, green-grocers, DIY shops, convenience stores, pharmacy, florists, delicatessens, wine shops, fish shops, cheesemongers and more.

How it works

  1. Place your order on Mytown-Shops
  2. Each shop packs its part of your order.
  3. We deliver everything to you in one go.

Each shop packs its share of the customer’s order, and then Mytown-Shops riders collect from each store and deliver in one go. Residents now get the chance to really support their local economy in a direct and measurable way. For every £1 spent with local businesses, 72p stays in the local economy*

*Source: Shop Local.

Who we are.

We are a privately funded London-based company with a real interest in helping local economies flourish. Mytown-Shops is part of Mytown Technologies Ltd, a company with a

specific focus on improving trading conditions for local businesses. Mytown also operate a website with a variety of tools designed to support SME’s locally, including what’s on locally, event & salon booking, offers, online business directory and reviews.

The company was formed in 2016 and is backed by a mixture high net-worth investors, seed investment clubs and merchant banks.

  1. Place your order on Mytown-Shops
  2. Each shop packs its part of your order.
  3. We deliver everything to you in one go.
    Each shop packs its share of the customer’s order, and then Mytown-Shops riders collect from each store and deliver in one go. Residents now get the chance to really support their local economy in a direct and measurable way. For every £1 spent with local businesses, 72p stays in the local economy*
    *Source: Shop Local.
    Who we are.
    We are a privately funded London-based company with a real interest in helping local economies flourish. Mytown-Shops is part of Mytown Technologies Ltd, a company with a
    specific focus on improving trading conditions for local businesses. Mytown also operate a website with a variety of tools designed to support SME’s locally, including what’s on locally, event & salon booking, offers, online business directory and reviews.
    The company was formed in 2016 and is backed by a mixture high net-worth investors, seed investment clubs and merchant banks.